Cancellation Policy

Cancellation by NewGramophoneHouse: There may be certain orders that NewGramophoneHouse is unable to accept and must cancel. NewGramophoneHouse reserves the right, at NewGramophoneHouse’s sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by NewGramophoneHouse’s credit and fraud avoidance department. NewGramophoneHouse may also require additional verifications or information before accepting any order. NewGramophoneHouse will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or NewGramophoneHouse.

Cancellation by the User: In case of requests for order cancellations, NewGramophoneHouse reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if NewGramophoneHouse receives a cancellation notice and the order has not been processed/ approved by NewGramophoneHouse , NewGramophoneHouse shall cancel the order and refund the entire amount to You within a reasonable period of time. NewGramophoneHouse will not be able to cancel orders that have already been processed. NewGramophoneHouse has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by NewGramophoneHouse and accept NewGramophoneHouse’s decision regarding the cancellation.

NewGramophoneHouse reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by NewGramophoneHouse as per certain criteria. Any NewGramophoneHouse Reward Point or Promo Code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

  1. Products ordered are not for self-consumption but for commercial resale
  2. Multiple orders placed for same product at the same address
  3. Bulk quantity of the same product ordered
  4. Invalid address given in order details
  5. Any malpractice used to place the order